Introduction
Preserving the confidentiality of our clients, applicants, contractors and employees are essential to NexGen Polymers Inc. (“NexGen Polymers”, “we”, “us” or “our”).
The information we collect is used solely to conduct business and provide services. All Personal Information is protected in accordance with Ontario’s Freedom of Information and Protection of Privacy Act and Canada’s Personal Information Protection and Electronic Documents Act.
NexGen Polymers is committed to protecting the privacy of our clients, employees, and job applicants. We have established this Privacy Policy to explain how we collect, use, disclose, and protect the personal information of those we interact with.
“Personal Information” means recorded information about an identifiable individual. To qualify as Personal Information, the information must be about the individual in a personal capacity. Examples of information that could be Personal Information include your name, address, gender, date of birth, language preference, email address, telephone number, credit card information, personal opinions, or social media user identifications.
Collection of Personal Information
NexGen Polymers may collect Personal Information from customers in person, over the telephone, by mail, by fax, or through online services. We use Personal Information about you and your use of our website, nexgenpoly.com (the “Website”), for various purposes, including but not limited to the following:
- to process, verify, and deliver your orders;
- to better understand your product preferences;
- to track and analyze trends and patterns;
- to conduct and administer surveys and contests;
- to comply with legal and regulatory requirements;
- to create aggregated information that does not allow you to be personally identified or contacted; and
- to send communications, including promotional campaigns, informing you about products and services.
Visiting Website
When you visit our Website, we may collect information that is automatically sent to us by your web browser. This information may include your domain name and your numerical IP address. We may also collect other information, such as the type of browser you use, which pages you view, and the files you request. We use this information to better understand how visitors use our Website and to improve our Website to better meet your needs. The amount of information that is sent by your web browser depends on the browser and settings you use. Please refer to the instructions provided by your browser if you want to learn more about what information it sends to websites you visit or how you may change or restrict this.
Email and Other Communications. From time to time, NexGen Polymers may obtain your consent to send you emails and other communications about products, services, promotions, events or administrative functions. We obtain consent for email communications. You can opt-out of receiving promotional emails from us at any time by unsubscribing or by clicking on our “Contact Us” page on the Website. When you request that your name be removed from our databases, it may not be possible to completely delete all your Personal Information due to technical and legal constraints. However, you will not continue to receive emails from us once you request removal of your name.
Third Parties Acting on NexGen Polymers Inc.’s Behalf. We will not transfer Personal Information to third parties, except to service providers who have agreed to comply with appropriate privacy standards, in order to perform services for us. We do not sell or rent our customer lists to outside agencies and/or our trade partners. Personal information supplied to us will not be used to place you on any mailing lists without your express consent.
Market Research. We collect Personal Information for market research purposes. For example, we may ask you to provide postal code information or to participate in surveys or other customer research. Participation is voluntary. The information obtained through market research is used in an aggregated, non-personally identifiable form. We use this information to help us understand our customers, to enhance our product offerings, promotions and events. This information may be made available to third parties acting on our behalf, who have agreed to comply with appropriate privacy standards.
Customer Service and Call Recording. When you contact us with a comment, question or complaint, you may be asked for contact information that identifies you (such as your name, address and a phone number) and the information needed to help us answer your question or respond to your comment or complaint. We may monitor and/or record telephone discussions when you call us to enhance customer service, for training purposes and/or to confirm our discussions with you.
Social Media and Networks. We may use accounts on social networks, including, but not limited to, Facebook, Twitter, Instagram and others to promote our products and services. Our social media accounts are publicly accessible, and your posts, comments, and replies to, and mentions of, NexGen Polymers may be publicly visible, depending on your privacy settings. Your privacy and the retention of information on social media accounts are governed by the privacy policies of the parties that operate these social networks. Some social networks may allow you to control the information you make available to us and others. Users should review and agree to privacy agreements and terms and conditions of the parties that operate these networks prior to participating. As stated above, we do not have any control over such platforms, and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked platforms collect, use, disclose, secure and otherwise treat your Personal Information. We may collect and measure information available to us about social media activity in order to provide content that is relevant and potentially interesting to users of these social media platforms.
Cookies and Tracking Technology. Like many websites, we utilize “cookies” to maintain a record of your visit to the Website and your use of the services. A cookie is a small text file that is transferred by a web server and stored on the hard drive of your computer or mobile device. It can only be read by the server that sent it to you. This information does not identify you personally and you remain anonymous unless you have otherwise provided us with Personal Information.
Cookies help us improve the Website and our services, and deliver more personalized service by enabling us to estimate audience size and usage patterns; to store information about your preferences; to speed up your searches and to recognize you when you return to the Website or use our services. Most web browsers automatically accept cookies. If you would prefer to prevent your computer from accepting our cookies, you may follow your Internet browser’s steps for doing so. Please note, however, that if you do disable cookies from your browser, some pages of the Website may not function properly.
Non-Personal Data Aggregation. We may use Personal Information that you provide to us for the purposes of research, to inform operations, and for communications planning. This data may be made non-personally identifiable by aggregating your information with data pertaining to other individuals, or removing personally identifiable details. Aggregate information obtained through cookies may be disclosed to third parties, but no Personal Information that identifies you will be released.
Accessing Personal Information
An individual has the right to access the Personal Information that NexGen Polymers hold. If you would like to request access to your Personal Information, please get in touch with us at admin at info@nexgenpoly.com.
Accuracy
NexGen Polymers will take reasonable steps to ensure that any Personal Information we hold is accurate, complete, and up-to-date. However, because this information can change over time, we recommend that you regularly review this information.
Security
NexGen Polymers takes appropriate security measures to protect Personal Information against loss, misuse, unauthorized access or disclosure, alteration, or destruction.
NexGen Polymers will retain Personal Information only as long as it is required for the purpose for which it was collected or as may be required by law. We destroy Personal Information when it is no longer needed however, we reserve the right to maintain Personal Information records for both active and inactive/unsubscribed customers.
No transmission over the Internet can be guaranteed to be completely secure since “perfect security” does not exist on the Internet. We do not represent, warrant, covenant or guarantee the complete security of the Personal Information you provide to us. We retain Personal Information that we collect only as long as necessary for the purposes for which it was collected or to meet legal requirements.
Promoting Compliance
Written requests for copies of Personal Information must be directed to the NexGen Polymers Services Privacy Officer. The Privacy Officer will work with you to respond to all inquiries and resolve any concerns. NexGen Polymers will respond promptly to questions investigated by privacy regulators. By using our services or interacting with us in any way, you expressly consent to the collection, use, and disclosure of your personal information following this Privacy Policy. And if you have any questions about this Privacy Policy, you can contact us.
Changes. We reserve the right to change this Policy by posting a changed customer privacy policy on our Website, and you are advised to review Website regularly for any changes. This Policy was last updated on November 28, 2022.
Contact Information.If you have any questions concerning this Policy, please get in touch with us. Thank you for using NexGen Polymers!